Email Troubleshooting

Email Troubleshooting

This article provides the basic information to manually configure your email account if the automatic setup for your device/email program does not work. Familiarity with your email client is assumed.

Configuring Email Manually

If you are familiar with the menu structure of your mail reader, following these instructions will probably work. If you are having trouble, call Safeport or email support@safeport.com and we will call you back. In almost all cases we find the problem.

When configuring email manually, note that reading and sending are not interconnected. Microsoft Outlook and some mobile apps will not do an automatic setup if both reading *and* sending do not work. In this case, select manual configuration, configure reading your email and test that. On mobile devices, this will generally mean you can see your inbox and all the subfolders. On desktop systems, you will see the INBOX, Sent, and Trash folders. You will probably have to ‘subscribe’ to the other folders.

After reading works, you can then set up sending.

How to Read your email

There are few standards for what the following will look like, but you will be asked for the following items:

  • Account Description
  • Name
  • Login
  • Password
  • Incoming mail server
  • Authentication

All the information will have been provided as part of setting up your mailbox. The Following sections provide more details.

Account Description

This is how you wish to label this account. It is basically a comment.

Name

This is also any thing you want it to be. The form of an email recognized by the various email programs is:

Name<user@domain>

So for Bob Smith, setting up an email for widgets.com, the name is entered as: “Bob Smith” Again, basically a comment

Login/Password

This is provided by Safeport as part of the setup. Continuing with the above example we might have widgets01 and “thisisalongpassword” for these values

Incoming mail server

Provided in the setup. In general host.safeport.com. E.g., mail.safeport.com.

Authentication

In virtually all cases the correct setting are chosen during the reading configuration. If the email client does not handle this correctly, the fix is to select port 993.

How to Send Emails

The sending configuration may be on a separate set of screens. For desktop system there is usually a selection titled SMTP server. On mobile clients this may be in a selection name “Advanced Setting” or something similar. The same information used for reading is required.

Host login

The outgoing host, userid and password are the same as for reading. Those values should be used unless the welcome email specified otherwise.

Authentication

For sending there is almost no standard way this information is asked for. The type of authentication might not even be on one screen. The correct response (in an informational sense) is:

Authentication = TLS or SSL, or even something like protected
type: Plain text user password.

in Email